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Privacy Policy

The e-commerce website, accessible on the following address https://musart.com/en/ ("the Website") is managed by the company ARTIS & WEBEUM LLC ("the Company") with head office at 100 N BISCAYNE BLVD, SUITE 800 FL 33132, MIAMI, FLORIDA.

The Company attaches the utmost importance and greatest care to protecting your personal data. Below, you will find our entire Privacy Policy, which details our practices in terms of processing and protecting your data, as well as your rights in regards to your personal data. If you have any questions about your personal data, please contact us at privacy@musart.com

1. Data Controller

The data controller is the company that defines for what purpose and how your personal data is used. The personal data collected on the site is processed by:

ARTIS & WEBEUM LLC
100 N BISCAYNE BLVD,
SUITE 800 FL 33132,
MIAMI,
FLORIDA

Hereinafter the “Company”

2. When Do We Collect Your Personal Data?

Your personal data may be collected when:

  • you create an account on the Website;
  • you order as a guest;
  • you visit the Website which may use cookies;
  • you buy products online on the Website;
  • you contact us (After Sale,…) ;
  • you subscribe to our newsletter;

3. What Personal Data Do We Collect ?

We may need to collect different types of personal data concerning you, in particular:

  • Identifying information (for example name, surname, birth date);
  • Contact details (for example, postal address and e-mail address, telephone number);
  • Banking, financial and transactional data (for example information related to means of payment, etc.);
  • Information related to your digital activities (for example, IP address, browsing activity, geolocation, connection data);
  • Commercial data (for example customer number, purchase history, information relating to your customer account, purchasing habits, etc);
  • Data relating to your habits and preferences;
  • Data collected as part of our interactions with you, our websites, our applications, our pages on social networks, customer service calls, chats, emails, telephone conversations.

4. What Are The Legal Basis ?

We process your personal information according to two criteria of lawfulness:

  • Contractual performance: the processing of your personal data is necessary for the performance of a contract to which you have consented;
  • Consent: you have consented to the processing of your personal data for one or more specific purposes;
  • Law: the processing of your personal data is made compulsory by a text of law
  • Legitimate interest: to improve our offer, get to know our customers better, optimize our communication or fight against fraud

5. Purposes

We process your personal information in a transparent and secure manner. Your personal information is collected especially for the purposes detailed below:

  • Management of orders, payments and deliveries
  • Communication with you to inform about new offers, new products (newsletters, etc.)
  • Improving your customer experience as well as our products and services
  • Personalization of our communications
  • Customer relationship management via customer service
  • Legal or regulatory requirement
  • Fight against fraud

6. What Communications Are You Likely To Receive?

In accordance with the choices you have made, we may use your contact details to send you commercial solicitations, in particular by e-mail or SMS.

You may receive offers by email or SMS for our products and services, as well as offers for the products and services of other companies in the group to which we belong (such as LEXON https://lexon-design.com/us/, KRONOZ https://www.mykronoz.com/us/en/, LEGACY http://www.store-legacy.com/)

You remain free to object at any time to receiving these offers:

  • For our offers by email: by clicking on the unsubscribe link in each email
  • For our offers by SMS: by replying "STOP" to the number appearing in each SMS

When you put Products in your Shopping bag without validating the order, you may receive emails or SMS reminding you that your order is awaiting validation.

7. With Whom Do We Share Your Personal Data ?

In order to accomplish the aforementioned purposes, we disclose your personal data only to:

  • other entities of BOW Group (BOW Luxembourg SA, 47 côte d’Eich, L-1450 Luxembourg) to which we belong;
  • providers performing services on our behalf : the data that we collect may be transmitted to the service providers (subcontractors) – to whom the Company calls for the performance of its services within the framework of the purposes mentioned above, for example for the management, execution, processing, payment of your orders, as well as for marketing operations.
  • judicial or financial authorities, state agencies or public bodies, at their request and within the limits of what is authorized by the data protection regulations; and
  • regulated professionals such as lawyers, notaries or auditors.

8. International Transfers Of Your Personal Data

We store your personal data on a server located in European Union. By using the services you consent to the transfer of information to countries outside of your country of residence including but not limited to the United States of America where the Company is located, which may have data protection rules different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.

We may also disclose information about you (i) if we are required to do so by law or legal process (which may include laws outside your country of residence), (ii) to law enforcement authorities or other government officials (which may include authorities outside your country of residence), or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

When we share your personal information with third parties we ensure they understand the purposes for which the information is shared and that they undertake obligations equivalent to those we do under this Privacy Policy.

9. How To Exercise Your Rights?

You have :

  • a right of access, that is to say a right to obtain the communication of all information held by the Company regarding your personal data,
  • a right of rectification, that is to say a right to obtain rectification of inaccurate information held by the Company regarding your personal data,
  • a right of opposition, that is to say, the right to object, for legitimate reasons, to appear in a file, and in the area of commercial prospecting, the right to oppose that your data disseminated, transmitted or stored,
  • a right of data portability, that is to say the right to have your personal data transmitted in a structured format to you or directly from one controller to another, when this is technically possible

You may at all times access your personal data recorded in your account and make corrections or amendments. You may also delete the data by requesting the closing down of your account.

Any request regarding access, modification or deletion of data can be sent to the following email address: privacy@musart.com

To ensure your protection, we will only process requests for personal information associated with the email address used to send us your request. It is also possible that we verify your identity before processing your request.

10. Security

The Company implements organizational, technical, software and physical digital security measures to protect personal data from unauthorized tampering, destruction and access.

However, no security measure or modality of data transmission over the Internet is 100% secure and we are unable to guarantee the absolute security of your personal data we have collected from you. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at privacy@musart.com. We will comply with any legal obligations to notify you in the event that there has been a breach of confidentiality or unauthorized use or disclosure of your personal information that may significantly affect your rights in your personal data to permit you to take any necessary measure required to protect and defend your rights.

11. How Long Do We Keep Your Personal Data?

We keep your personal data for as long as necessary to comply with applicable regulations, or for a period defined with regard to our operational constraints, such as good account management, efficient customer relationship management, as well as to respond to requests. in court or at the request of authorities and regulators.

Most of the personal data relating to our customers is kept for a maximum of three (3) years following the last contact (order, click on a newsletter, etc.).

Any financial data relating to orders will be kept for ten (10) years following the closing of the accounts.